Holding Broadband Service Providers to Account
CI's work on broadband and privacy encompasses a range of communications policy issues that bear upon consumers' ability to participate equally in the knowledge society.
These include traditional consumer protection issues such as misleading advertising and complaint handling, human rights issues such as freedom of expression and privacy, security issues such as spam and cybercrime, accessibility issues such as multilingualism and disability, and infrastructure issues such as access to broadband and network neutrality.
We have no current work on broadband, but see our current work on privacy.
Our past work on broadband includes:
- Broadband disclosure statement - Demand that your ISP provide you with a clear statement of the service it provides, that you can compare with what other providers offer.
- Don't Lock Me In! - Read more about how you can help stop your ISP from locking you in to a long-term commitment through inflexible contracts or bundles.
- Holding Broadband Providers to Account: A Consumer Advocacy Manual covering these issues and more is available for free download now.
- Broadband and Consumer Rights, the workshop at the 7th Internet Governance Forum in 2012 at which CI members and partners presented our campaign and opened a dialogue with representatives of providers and regulators.
- Consolidated reports on national broadband campaigns 2012-2013
- Our 2011 broadband surveys
- Regional work on telecommunications
This work is licensed under a Attribution Share Alike Creative Commons license