Holding Broadband Service Providers to Account

Holding Broadband Service Providers to Account

CI's work on broadband encompasses a range of communications policy issues that bear upon consumers' ability to participate equally in the knowledge society. These include traditional consumer protection issues such as misleading advertising and complaint handling, human rights issues such as freedom of expression and privacy, security issues such as spam and cybercrime, accessibility issues such as multilingualism and disability, and infrastructure issues such as access to broadband and network neutrality.

2011 broadband surveys

Here you can access materials on our 2011 broadband surveys:

• Online consumer survey (closed 31 December 2011)
  • Global Consumer Survey on Broadband (report)
  • Global Consumer Survey on Broadband (presentation slides)
  • Automatically-generated PDF summary
  • Raw results in CSV, SPSS, R formats
• Online member survey (closed 31 December 2011 but includes results to 19 January 2012)
  • Automatically-generated spreadsheet summary
  • Raw results in CSV, SPSS, R formats
• Regional reports for Asia-Pacific, Americas, Europe and Africa
• Desk research reports for Australia, Brazil, India, Mexico, Nigeria, Senegal*
• Focus group or survey summary reports for Argentina, Bangladesh, Brazil, Chile,** India, Indonesia, Kenya, Mexico, Nigeria, Senegal,* United Kingdom, Vietnam
• Individual interview or survey responses for Australia (10), Korea (30), Nigeria (20), Vietnam (30)***
• Interview or focus group photos from Kenya, Mexico and Vietnam***
• Original information pack and expression of interest form

* In French.
** In Spanish.
*** Contains personal information – available to researchers on request.

Other activities

Our past work on broadband includes:

• Regional work on telecommunications
• Privacy@net, an international comparative study of consumer privacy on the Internet, published in January 2001