Consumers in the Digital Age 2014

64 Consumers in the Digital Age 2014

Digital technologies create new opportunities for consumers, but also make upholding their rights more challenging. Digital products and services often come with usage restrictions about which consumers are not well informed. Online transactions often cross borders, making it difficult to resolve complaints, or even to know what consumer laws and policies apply. How can consumers in the digital age be assured that their rights will be upheld?

Members of Consumers International (CI), the only global campaigning voice for consumers, will join together in Chiang Mai, Thailand on 3-4 April 2014 to learn and to strategise around these issues at Consumers in the Digital Age 2014.

  1. Programme
  2. Abstracts and biographies
  3. Registration
  4. Venue
  5. Sponsors


Consumers in the Digital Age 2014 is part of a full week programme for CI members. On 1 and 2 April members will be a regional meeting for CI members from the Asia-Pacific and Middle East region.

Wednesday 2 April 2014: CI APME regional meeting day 2

 7:00pm Welcome dinner (sponsored by NBTC)

International Conference: Consumer protection in the Digital Age                                                        3-4 April 2014, Chiang Mai, Thailand                                                                                                        Co-organised by NBTC and CI

 8:00am Registration
Opening Session 9:00 - 10:00 WELCOMING REMARKS
Takorn Tantasith, Secretary-General, NBTC Thailand
Assoc. Prof. Dr. Jiraporn Limpananont, Foundation for Consumers Thailand
Indrani Thuraisingham, Head CI APME
Amanda Long, DG CI
Supinya Klangnarong, Commissioner, NBTC Thailand
Session 1     10:00 - 10:30
Indrani Thuraisingham, Head CI APME
Saree Aongsomwong, Foundation for Consumers Thailand
10:30 - 10:45 Morning tea

Session 2      10:45 - 12:45





12:45 - 13:00

International Roaming: Una Lawrence, ACCAN, Australia
Fixed Mobile Contracts: Sumedha Pathak, Which, UK (by video)
Telecom Industry Malpractices in Mali: Salimata Diarra, ASCOMA, Mali (by powerpoint)
Mobile Consumers' Concerns in Indonesia:  Abdul Rohman, LKY, Indonesia
Unlocking Mobile Phones: Conchy Martin Rey, CECU, Spain (by video)
Unathourised mobile services – SMS Clubs: Boštjan Okorn, Slovenian Consumers Association, Slovenia
Mobile Campaign in the Middle East - Nasreldin Ibrahim Shulgami Abdalla, Sudanese Consumer Protection Association, Sudan
Dr. Paiboon Chouthong, King Mongkut's University of Technology Thonburi
 13;00 - 14:00
Lunch break

Session 3 

14:00 - 15:20




15:20 - 15:45


Trans-Pacific Partnership: Implications for Consumers on Copyrights & Digital Content
Yasuaki Yamaura, CUJ, Japan
Pablo Rodriguez, FOJUCC, Chile
Arthit Suriyawongkul, Thai Net Citizen Network
Users' rights in copyright reform
Sean Michael Flynn,  American University, USA
Kannikar Kijitiwatchakul, FTA Watch, Thailand
15:45: 16:00 Afternoon tea break

Session 4     16:00 - 16:45


16:45 - 17:00

OECD recommendations on online and digital content products & ISO draft on mobile payments
Robin Simpson, CI
Parinya Homarnek, ACIS Professional Center Co., Ltd.
National campaigns on mobile payments and digital content products
Madison Cartwright, CHOICE, Australia
Suwanna Jitprapas, TPBS Thailand
Session 5       17:00 - 17:45


Norbert Bollow, CI expert


17:45 - 18:00 Synthesis and updates for next day                                                                                                              Indrani Thuraisingham, Head CI APME                                                                                                                           
19:30 Dinner hosted by NBTC

Friday 4 April 2014: NBTC and CI

Session 6        9:00 - 9:45 Quality of service by telecom operators/tech companies: Over the top services (OTT) and Consumer Protection
Peter Walop, Expert ITU
Isriya Paireepairit, Siam Intelligence Unit
Consumer Agenda at the International Telecommunications Union (ITU)
Onica Makwakwa, CI
Palinee  Sermsinsiri (Tangmo), Assistant to Commissioner, NBTC Thailand

Session 7     10:00 - 10:45


10:45 - 11:00

Respect our screen rights: New Standard in the Digital Era
Quality content/ Variety of programs/Self-regulation (Must Carry/Must Have Rules)
Thatwatchai Jitrapanun, Commisioner, NBTC Thailand
Thami Bolani, Consumers Forum, South Africa
Dr. Jiraporn Wittayasakphan, Dean of Faculty of Mass Communication, Chiang Mai University
 11:00 - 11:15 Morning tea

Session 8 11:15am



12:15 - 12:30

Digital broadcasting trends and digital Dividend 
Thai Case Study: 
Dr. Kitti Wongthavarawat, National Electronics and Computer Technology Center (NECTEC), Thailand Somsak Siripattanakul, Executive Director of Digital Broadcasting Bureau, NBTC Thailand 
Case Study from India and Singapore:
Shirish Deshpande, MGP, India
Seah Seng Choon, CASE, Singapore
Beatriz Garcia BuitragoConsumidores Argentinos

Session 9      12:30 - 13:30


13:30 - 13:45

Policy and regulatory framework for digital broadcasting services
Supinya Klangnarong, Commissioner, NBTC Thailand
John Paul Andaquig, IBON, Philippines
Torpong Selanon, Thailand Association of the Blind 
Kim Jai Ok, Consumers Korea
Asst. Prof. Dr. Pirongrong Ramasoota, Faculty of Communication Arts, Chulalongkorn University, Thailand
 13:45 - 14:45 Lunch break

Session 10   15:00 - 16:30


16:30 - 17:15


Hassan Qaqaya, Head-Competition law and Consumer Policies Branch UNCTAD, Geneva
Robin Simpson, CI
Indrani Thuraisingham, Head CI APME
 17:15 - 17:30
Synthesis and next steps
 17:30 Close and afternoon tea break
  Free evening

Abstracts and biographies

To be added soon.

(Go back up)


65 Chiang Mai by Viajar, comer y amar (@aitor_vca)Chiang Mai (เชียงใหม่) is the hub of Northern Thailand. With a population of over 170,000 in the city proper (but more than 1 million in the metropolitan area), it is Thailand's fifth-largest city. Located on a plain at an elevation of 316 m, surrounded by mountains and lush countryside, it is much greener and quieter than the capital, and has a cosmopolitan air and a significant expat population, factors which have led many from Bangkok to settle permanently in this "Rose of the North". (Credit: Wikitravel)

The hotel venue for the meeting is still to be announced, but will be listed here when known.


This meeting is very generously partly-supported by the National Broadcasting and Telecommunications Commission of Thailand (NBTC), Open Society Foundations and IDRC/CRDI.

Creative Commons license icon
This work is licensed under a Attribution Share Alike Creative Commons license