WCRD heat is on in Fiji. Vodafone Fiji's CEO Aslam Khan has agreed with the Consumer Council of Fiji that there are issues and problems in the mobile phone sector. Consumer Council's Facebook page has seen heavy traffic in the past several weeks with consumers raising issues and even lodging complaints on various mobile services and products.
The Telecommunications Authority of Fiji (TAF) has suddently resurrected the consultation process towards the establishment of what it calls a Consumer Code of Practice Regulations "to define consumers codes of practice that would apply to all telecommunications service providers in Fiji." According to TAF's circular paper on the consultation, the code "sets the benchmark and standard of consumer protection."
A feature article that appeared on page 2 of Fiji's leading newspaper The Fiji Times on 7th October 2013 highlight the broadband disclosure statement that the Consumer Council of Fiji is campaigning for.
The Consumer Council on 9th September 2013 launched its Campaign for Broadband Nutrition Labeling, aimed at getting internet service providers (ISPs) to be truthful in the information they provide to consumers.
The Council is calling on ISPs to provide a Broadband Disclosure Statement which is a summary of important or essential information which can assist consumers to make an informed decision.
Link to Fiji's National Broadband Policy announced by the Government in October 2011.
Connect, which holds substantial market power in internet services in Fiji recently announced new packages for residential and business broadband subscribers. The ISP which is subsidiary of Fiji's monopoly fixed-line telecommunications provider Telecom Fiji has set unfair conditions for consumers one of which is automatically moving customers to the new packages and removing their free Connect email address. This is the first press release on the matter issued by the Consumer Council of Fiji.
To: English Wikipedia Readers and Community
From: Sue Gardner, Wikimedia Foundation Executive Director
Date: January 16, 2011
The Consumer Council of Fiji is being recognized by Fiji's telecommunications regulator - Telecommunications Authority of Fiji (TAF). The Council is now a full member of the TAF's Numbering Industry Working Group (NIWG) which is a consultative body in regards to the allocation of numbers and codes for telecommunications providers, that includes internet service providers.