UN Guidelines

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UN Guidelines for Consumer Protection

Why amend the UN Guidelines for Consumer Protection?

Because digital consumers are being treated unfairly

  • Did you ever purchase a movie from overseas, only to find it wouldn't work on your player back home?

  • Do you hate having to click “I agree” to pages of legalese that could be taking away your rights?

  • Would you like to be able to freely transfer e-books between your devices and to share them with family members?

Consumers in the Information Society 2013: Rights, Justice, Connection

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Consumers in the Information Society 2013: Rights, Justice, Connection is the follow-up to last year's meeting of CI members on access to knowledge, broadband and consumer rights online, and the first such meeting since we relaunched those programmes as the priority issue area Consumers in the Digital Age.

New global research programme to support UN Guidelines amendments

Consumers International is pleased to announce a new programme of research to support the amendments that we have developed to update the UN Guidelines for Consumer Protection for the digital age and to promote access to knowledge. This research, funded by a grant from IDRC, will establish a sound evidence base to help support advocacy for the adoption of the amendments, whilst also increasing the capacity of the global consumer movement, particularly in the global South, to engage in research-based advocacy to support policy changes at an international level.

UN Guidelines research

With support from IDRC, Consumers International and its partners are undertaking research to support our campaign for amendments to the United Nations Guidelines for Consumer Protection. Our strategy is to focus on the countries of India, Brazil and South Africa through partnerships with the following member/partners:

Public comment draft of A2K amendments for UN Guidelines

6 A new international instrument on Access to Knowledge (A2K) could be in the wings, with the first public release of a draft set of proposed amendments to the United Nations Guidelines for Consumer Protection.  These forward-looking A2K provisions are the culmination of months of online and face-to-face collaboration by Consumers International members from around the world.

The draft A2K amendments are now officially open for broader public comment at http://A2Knetwork.org/guidelines.

Consumers chart a course for the UN Guidelines

5 Panel of the UN Guidelines fringe meetingNew innovative proposals to promote consumers' interests in Access to Knowledge (A2K) have emerged from a global meeting of consumers to consider amendments for the UN Guidelines for Consumer Protection.

Plan to amend UN Consumer Protection Guidelines to safeguard access to education and culture

Promoting Access to Knowledge through the UN Guidelines for Consumer ProtectionVilnius, Lithuania: At a United Nations (UN) Internet summit today, Consumers International (CI) announced plans to push for the amendment of the UN Guidelines for Consumer Protection, to include new safeguards for consumers of goods protected by copyright and patent laws.  Such goods include e-books, music, films, software, and the devices used for accessing these.