Droits et la représentation des consommateurs

Consumers International is committed to upholding the rights of consumers in the information society, and ensuring that their interests are well represented on communications and access to knowledge issues. Our activities in this area are:

  • Seeking the revision of the UN Guidelines for Consumer Protection, to update them for the digital age. With funding from the Open Society Institute (OSI) and IDRC, we have developed proposed amendments to the Guidelines in consultation with our members and A2K scholars and activists, and plan to introduce these to UNCTAD for intergovernmental approval.
  • In May 2011 CI also commenced a broader campaign on Consumer Representation in the Information Society, to resource our members to fill gaps in representation for consumers within UN and other multilateral bodies that deal with Internet, communications and access to knowledge issues.


  • Decision Making in the Global Market: Trade, Standards and the Consumer (2005) sets out to assess the governance and decision-making processes of the WTO and international standard setting bodies. It considers the consumer experience - particularly those in poorer countries - of under representation in international trade institutions, and suggests what can be done to increase the consumer's voice in international decision-making.
  • An ad-hoc global campaign against the lack of transparency in the negotiations around a new Anti-Counterfeiting Trade Agreement came together through the grassroots initiatives of our members during 2010.

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