Media Coverage - Consumer Council of Fiji Broadband Nutrition Labelling Campaign

A feature article that appeared on page 2 of Fiji's leading newspaper The Fiji Times on 7th October 2013 highlight the broadband disclosure statement that the Consumer Council of Fiji is campaigning for.

When choosing an ISP, consumers should look at the five basic components: speed variation, reliability service limits and conditions, pricing and other information. Picture: ELIKI NUKUTABU

  When choosing an ISP, consumers should look at the five basic components: speed variation, reliability service limits and conditions, pricing and other information. Picture: ELIKI NUKUTABU

 

5 points for a good ISP

By Nasik Swami Monday, October 07, 2013

When choosing an ISP, consumers should look at the five basic components: speed variation, reliability service limits and conditions, pricing and other information.

DO you experience slow internet reception at home and often blame your locality for the poor service? Have you ever thought that the product you have bought may be the reason for the slow internet reception? Ask yourself again, have you made the right decision in choosing the right ISP.

The Consumer Council says it is important for ISPs to provide broadband disclosure statements which is a summary of important or essential information which can assist consumers make informed decisions.

And with roughly half a dozen ISPs in Fiji, it is important that consumers are informed of the reliability and speed variation of their service at different times so consumers get their money's worth.

Council CEO Premila Kumar said BDS allows consumers to make informed choices by comparing services between various ISPs in the market. Mrs Kumar said when choosing an ISP, consumers should look at the five basic components: speed variation, reliability service limits and conditions, pricing and other information.

She said false advertising was one of the problems faced by internet users, adding that words like "up to" speeds make claims which are nothing like the actual average speeds that users experience in practice. "Consumers are confused by download caps, fair usage policies and other terms and conditions that are disclosed only in the small print of their agreements with their ISPs, if at all."

Mrs Kumar said the two important components consumers needed to consider while buying internet packages were speed variation and reliability. "ISPs need to disclose speed variation of a service so that consumers know what kind of speed they will get during peak and off-peak times.

"Reliability is an important requirement whereby ISPs will provide a certain level of service guarantee. ISPs should specify a minimum guaranteed service lever, say 90 per cent. If service is not available consumers should be compensated through data or time credits to their accounts." Mrs Kumar said it was important for consumers to know important details of what they were buying.

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